As I stood there watching her, it was clear that she had either a very sorry attitude or was simply a young girl just having a bad day and I now was part of it.
So I looked her straight in the eyes as she rang up the total and asked her. "Are you having a bad day?"
Her body language changed in that moment as she relaxed and answered yes, she was and asked me if it showed that much. Her name was Kim, and she began to confide in me what was going on in her life with an upcoming move and the uncertainties in the challenges she was facing.
I prayed for her and tears welled up in her eyes as she thanked me and said a few kind things. She put her hand out and wanted to know my name and said she hoped she would get to see me again at the store before she has to transfer.
All this happened in the space of probably five minutes. How glad I am that I didn't let the frustrations of my morning and my haste to get home interfere with an opportunity to show this young lady that somebody cared about her feelings.